Go to > Settings
>The Technical and IT Mailboxes listed should want "Re-Verifying"
to do this, we go back to
>Settings > Security
>Freshdesk SSO
>Edit Configuration
>"Default Login Methods"
>Disable SSO Login
>Enable "Freshworks Login"
>Log back in with your Agent Portal login and password
>Settings
>login to the respective email accounts for BELL IT (itsupport@belllighting.co.uk)
and for Technical Support (technical@belllighting.co.uk) - You can use an InPrivate window to potentially speed up this process
>Once the statuses for both email accounts reads as "Verified" You can go back to Freshdesk SSO Settings in Security and re-enable SSO.