Go to > Settings
>The Technical and IT Mailboxes listed should want "Re-Verifying"
to do this, we go back to
>Settings > Security
>Freshdesk SSO
>Edit Configuration
>"Default Login Methods"
>Disable SSO Login
>Enable "Freshworks Login"
>Log back in with your Agent Portal login and password
>Open Freshdesk in an InPrivate window
>Settings
>Get to each respective email account for BELL IT and Technical
>Click the Outlook icon
>Login with MS365 password for each account.
- You must use an InPrivate window to do this, you must also be on site at BELL NDC.
>Once the statuses for both email accounts reads as "Verified" You can go back to Freshdesk SSO Settings in Security and re-enable SSO.